Fishing Gifts NZ
Ink & Fin – Frequently Asked Questions (FAQ)
Questions about Unique sketch art prints of New Zealand fish species - perfect gifts for fishermen, dads, and coastal homes.
Orders & Products
What does Ink & Fin sell?
Ink & Fin offers high-quality custom and ready-made [prints/apparel/artwork/products], designed with creativity and attention to detail. Each piece is crafted to ensure a premium finish and long-lasting quality.
Do you offer custom or personalised orders?
Yes! We specialise in custom and personalised products. Please note that all custom items are made to order and cannot be returned unless faulty or incorrect.
Will the product look exactly like the photos?
We do our best to display products accurately, but colours may vary slightly due to screen settings and printing processes.
Shipping & Delivery
How long does shipping take?
Shipping times vary depending on your location:
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New Zealand: 2–5 business days
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Australia: 5–10 business days
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International: 7–15 business days
Processing time (making your order) is typically 2–5 business days.
How much is shipping?
Shipping costs are calculated at checkout based on your location and order size.
Do you provide tracking?
Yes, all orders include tracked shipping, so you can follow your delivery progress.
Do you ship internationally?
Yes, Ink & Fin ships worldwide. Delivery times and costs may vary depending on your location.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for eligible items. Items must be unused and in original condition.
Custom or personalised items are non-refundable unless faulty.
How do I request a return or refund?
To request a return, contact us at inkandfin@gmail.com with:
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Your order number
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Details of the issue
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Photos (if applicable)
We’ll guide you through the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless:
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The item is faulty
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The item is incorrect
How long do refunds take?
Approved refunds are processed within 5–10 business days to your original payment method.
What if my item arrives damaged or incorrect?
If your order is damaged, defective, or incorrect:
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Contact us within 30 days of delivery
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Provide photos as proof
We’ll offer a replacement or full refund.
Payments & Security
What payment methods do you accept?
We accept all major payment methods, including:
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Credit & debit cards
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Shop Pay / Apple Pay / Google Pay (if enabled)
Is my payment information secure?
Yes. We use secure, encrypted payment gateways to protect your personal and financial information.
Contact & Support
How can I contact Ink & Fin?
You can reach us at:
📧 inkandfin@gmail.com
We aim to respond within 24–48 hours.
